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Refund & Cancellation Policy
At Char-Cute with Me, each board is made fresh and customized with care. Because of the nature of our products, we have the following policy in place:
All orders are final. No refunds will be issued once an order is confirmed.
Cancellations:
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Orders may be canceled 48 hours or more before the scheduled pickup/delivery for a full credit toward a future order.
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Cancellations made within 48 hours of the order are non-refundable.
Changes to Orders:
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We will do our best to accommodate changes if requested at least 48 hours in advance, but changes are not guaranteed.
Quality Concerns:
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If there is an issue with your order, please contact us within 2 hours of pickup/delivery with photos.
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We are committed to customer satisfaction and will review concerns on a case-by-case basis.
By placing an order, you agree to this policy.
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